"Doctor Care Anytime Anywhere"
Telemedicine is an important and quickly growing component of healthcare delivery in the United States. More than 35 million Telemedicine visits were conducted in 2018.
Compared to the alternatives of Urgent Care Clinics and Emergency Rooms, we believe that once you use WhatsUpDocConnect, you will join many of our Members that say— “Once you use WhatsUpDocConnect, there is no alternative.”
-Stay in control of your health
-Take less time off from work or school
-Skip the waiting room
-Ditch the drive (no travel)
-It’s the smart way, not the subway
The primary member and 6 immediate family members or household members at the same address will have access to the services. If your family has more than 6 people living in one household, please contact a customer care representative.
Yes. At any point, you may decide to change your plan from a Single to a Family, or the other way around.
No. Membership subscriptions are renewed monthly. Cancel anytime.
No. There are no per-use fees. Your monthly membership includes all services for the plan that you select.
Visa, Mastercard, American Express, Discover, Diners Club.
You may also pay using your HSA or FSA debit card, as long as it has a VISA or MasterCard logo.
No. We do not accept payments from health insurance companies.
We don’t charge per-visit fees or ‘collect co-pays’. Your doctor visit services are covered by your monthly membership fees which entitles you to unlimited doctor visits and consultations.
Yes. You must be a Member in order to have a doctor visit using WhatsUpDocConnect. The membership creation process is simple and takes just a moment. The minimum membership period is one month.
Yes. Doctors are available 24/7 365 (using the message feature in your Health Portal) to respond to your medical related questions.
Yes. Licensed doctors in your state are available to provide you with telemedicine services at any time.
Doctors typically respond within 20 minutes. However, you are guaranteed to have a doctor respond within 2 hours. You can also schedule an appointment at a time you specify (Check your Health Portal for details).
Yes. However, it's up to the responding doctor to recommend the best treatment. If appropriate, the responding doctor will submit your prescription directly to the pharmacy of your choice. Doctors will not issue prescriptions for substances controlled by the DEA and certain other drugs which in the responding doctors' opinion may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac, Zoloft as well as Percocet, Oxycodone. Non-therapeutic drugs such as Viagra and Cialis will not be prescribed.
If the responding doctor prescribes medication, the prescription is submitted electronically or by phone to the pharmacy of the member's choice.
Yes, service is available in all 50 states, including the District of Columbia. Service is not available outside the United States, and is not available in Puerto Rico, or US Virgin Islands.
Yes. Just select the state you’re in when prompted for your location. . Doctor visits via WhatsUpDocConnect are available nationwide.
You may be able to receive simple forms like sick slips or back to work/school documents as clinically appropriate at the discretion of the responding doctor.
You will not be able to receive more substantial documents like FMLA forms, disability forms or handicap/DMV documents as these documents are outside the scope of a telemedicine visit.
Yes. Members talk to actual doctors who are state-licensed family practitioners, primary care physicians, internists and pediatricians. When members request a consult, they will be connected with a doctor licensed and practicing in their state.
No, Your membership is not intended to replace your primary care physician.
No. Members are not turned away because of pre-existing conditions. WhatsUpDocConnect is not insurance.
Actual state-licensed family practitioners, primary care physicians, internists and pediatricians. The responding doctor may also provide guidance on the type of specialist a member should see.
We take your privacy and the security of your personal health information very seriously.
Although our services are not insurance, they are subject to the Health Insurance Portability and Accountability Act (HIPAA) that was passed by Congress in 1996. In order to maintain HIPAA compliance your personal health information (PHI) is data encrypted to protect your personal health information in accordance with HIPAA regulations.
Very simple! You can call by regular (landline) telephone, cell phone, smart phone, tablet, laptop, or desktop computer. You can have a video consult using your computer or mobile device. Please note that at the moment video consults are not supported on Apple mobile devices (iPhone/iPad). All desktop and laptops are supported for video calls including Apple/Mac/Windows desktop computers and laptops.
Just because it’s online, doesn’t mean it’s complicated or tech-y. In fact, it’s the exact opposite.
Some of our Members say ‘It’s easier than placing an order on Amazon, and definitely easier than navigating online movie services like Netflix and Prime.” With a few clicks… you’re getting your questions answered by a US doctor licensed in your state twenty four hours a day three hundred sixty five days a year. WhatsUpDocConnect telemedicine is for everyone.
Redemption Codes have specific restrictions. Please refer to the source of your Redemption Code for details.
No, Only use the service for non-emergency medical issues. Members should not use it if they are experiencing a medical emergency. Call 911 if you are having a medical emergency.
Speak to one of our Member Care Representatives. We are available to take your call and answer your questions 24/7 . Call: 800-362-6535 to reach one of our delightful Member Care Representatives.
Just like an in-person visit, the responding doctor takes your history and symptoms,
performs an exam, and may recommend treatment - including prescriptions
* How many family members are included in the Family Plan: The primary member and 6 immediate family members or household members at the same address will have access to the services. If your family has more than 7 people living in one household, please contact a customer care representative.
** Services are available in all 50 states, including the District of Columbia. You will be connected to a licensed doctor in your state. If you are traveling, you can have a doctor visit from whatever location you are in at the time of your consultation. For example, if you live in New York and you travel to Los Angeles you will connect with a doctor in Los Angeles while you are in Los Angeles. Please note services are not available in Puerto Rico, US Virgin Islands or any international locations.
This is not insurance. It provides convenience in most cases by saving you a trip to the doctor’s office or urgent care, and may provide cost savings compared to per-visit urgent care clinic costs, or other services that charge per-visit. You should always call 911 for emergencies.
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The information on this website (WhatsUpDocConnect) is information that is generally available. Each person has unique medical needs based on several factors including age, genetics, body type and build, medications, exposures to illness and medical history, to name a few. Rather than relying on the general information presented on this site, use WhatsUpDocConnect to schedule a doctor visit and get answers to your specific questions and condition. If you believe you are experiencing a medical emergency, call 911.